How It Works
What actually happens on an audit.
Half a day on site, arranged around your shift pattern. Most of it is quiet observation and short conversations — your building runs as normal while we're there.
A short call before the visit
We talk through what the building is, how the front desk is staffed, and anything that already worries you. We agree the visit date here — and because pricing depends on the building's size and complexity, this is also where we quote.
Quiet observation on site
We watch a real entry cycle as it actually happens — residents arriving, visitors being signed in, deliveries being handed over. No clipboards waved around, no disruption to the desk: the building runs as normal.
Conversations with your staff
Short, non-judgemental conversations with the people on the desk about what they'd do in specific situations. Staff aren't being tested — the procedure is. What they tell us usually explains more than any document does.
Document review and walkthrough
We read the written procedures — if any exist — and compare them with what we observed. Then a walkthrough of the physical space: entrances, desk sightlines, and the secondary doors that written procedures tend to forget.
The report and debrief
A written report in plain language: prioritised findings, quick wins, and longer-term recommendations. Then a short debrief so you know exactly what to act on first, and why it matters.
What we look at during those steps is organised into five domains — access control, front-of-house procedure, incident handling, physical layout, and staff readiness. The full breakdown is on the What We Audit page.