Security fails where policy meets people.
Lumen Assure audits how access control holds up against real behaviour: tailgating, propped doors, and strangers waved through.
What We Do
Four steps, followed in order on every audit.
Nothing is skipped and nothing is assumed. Each stage feeds directly into the next.
Backed by Data
The data backs up what we see on site.
71% of organisations report feeling at risk of a physical breach from tailgating.
Source: Boon Edam Security Entrance Trend Report
71% of organisations have already experienced a physical security breach, commonly via tailgating.
Source: Ponemon Institute physical security research
15% of organisations actually track tailgating incidents — most have no idea how often it happens.
Source: Boon Edam Security Entrance Trend Report / Security Magazine
85% of concierge and security staff surveyed said they don't fully know the security procedures for their site and when to apply them, relying instead on their own judgement in the moment.
Source: independent survey of 20 concierge and security staff in London, conducted by Lumen Solutions Management
Increased Safety
Closes the procedural gaps that lead to theft and unauthorised access.
Increased Satisfaction
A consistently well-run front desk protects the experience residents and tenants are paying for.
Independent & Evidence-Based
No hardware to sell, no box-ticking — professional observation only.